The initial problem statement that we will be analyzing is on Southwest Airlines Operations. We would like to examine the before and after affect that" The Attack on America" had on Airlines industries cross the world, but specifically about Southwest Airlines. The primary focus of this analysis on Southwest Airlines is to gain a better understanding of how this company plans to regain profits and recuperate financially from the economy down fall. The key points of this analysis are efforts used by Southwest Airlines to maintain employees, the moral responsibilities of Southwest Airline's leaders, perceptions from consumers and employees in relation to the terrorist attack, and the security measures that Southwest Airlines plans to take to keep air travel free of terrorism.
Southwest Airlines has always prided itself on being a low cost, safe, and customer friendly airline. Since its inception 30 years ago the leaders of this short haul airline have understood that low operational and overall costs would in turn provide lower fares for their customers which would hopefully increase the number of passengers, which would result in higher profits. This simplistic concept has worked well in making Southwest Airlines a leading competitor to long haul major airlines.
The September 11th attacks changed the entire airline industry and the tactics used to gain passengers. Suddenly profitability was not as important as staying in business. Southwest Airlines proved once again that they are leaders; they did this by cutting already low costs, encouraging employees to be more productive, and allowing its treasured employees the opportunity to give back to their company.
One of the first things Southwest Airlines took into consideration was their customer's emotion stemming from fear and insecurity. A decision was quickly made to refund or re accommodate anyone with reservations through the end of the year no-matter how restrictive the fare.
A way to look at the 9-11 tragedy is as a learning experience. ... Airline security needs to be revaluated to prevent any other major attacks such as 9-11. ... Since 9-11, it was mandated that there would be dramatic changes in airport security. ... There has been a 34% decline in airline travel since 9-11. ... It is important however to be sure that an event such as the terrorist attacks on 9-11 never happen again. ...
National airlines are scheduled airlines for the planned consumers and travelers. ... The airline industry has had to really focus on customer satisfaction since the tragedy of 9-11. ... As I stated before 9-11 has changed a lot of thoughts in regards to flying but that should not make an industry feel they cannot improve and show the support of satisfying a unit of consumers. ... There are on an average 11% of personnel on maintenance, which could be considered a weakness. ... Because of the scare of 9-11, the industry felt that their would be too many seats chasing too fewer passengers. ...
United Airlines, US Airways, and Hawaiian Airlines filed for Chapter 11 within the past year. ... (TWA), the eight largest U.S. carrier, on April 9, 2001. ... Since September 11, 2001, American has been facing an unfavorable environment. ... United Airlines United Airlines was America's number two airlines. ... When the government and employees opposed United's proposals, the firm was forced to file for Chapter 11. ...
Industry Overview The current crisis cannot be blamed solely on the events of Sept. 11, 2001. ... The economic aftershocks of the Sept. 11 attack is widespread; in addition to the airline industry, tourism, insurance and shipping are also sure to suffer substantial losses. ... Anderson, chief executive of Northwest Airlines, said he expected the industry to lose about $ 3 billion this year, after a loss of $ 9 billion in 2002. ... In the year after the first Gulf War, Eastern Airlines, Pan Am and Midway Airlines closed their doors forever. ... Today, the airlines are already at war. ...
Industry Overview The current crisis cannot be blamed solely on the events of Sept. 11, 2001. ... The economic aftershocks of the Sept. 11 attack is widespread; in addition to the airline industry, tourism, insurance and shipping are also sure to suffer substantial losses. ... Anderson, chief executive of Northwest Airlines, said he expected the industry to lose about $ 3 billion this year, after a loss of $ 9 billion in 2002. ... In the year after the first Gulf War, Eastern Airlines, Pan Am and Midway Airlines closed their doors forever. ... Today, the airlines are already at war. ...
Since September 11, 2001, the airline industry has been trying to recover from billions of dollars in loss. Months after the tragedy of the two towers many major airlines, such as U.S. ... "Airlines are not only particularly sensitive to external shocks (9-11) but also to economic growth. ... "Based on Airline Monitor forecasts: old aircraft retirements -300 units, traffic growth +9% and capacity growth +7%, the supply/demand balance indicator should follow a downward slope indicating that overcapacities are being reduced. ... Fuel efficiency is not the only problem the airlines face. ...
Flight 11 carrying 81 passengers, 9 flight attendants, and 2 pilots crashed into tower one of the world trade center. ... American Airlines established a CARE program. ... The airline industry has many suppliers. Boeing is a major supplier of airplanes to American Airlines. ... These will be installed on all of American Airline's fleet. ...
9-11-2001 The event of September 11, 2001 was a major marker in our country. ... Our airlines would have gotten an extreme wakeup call without such a devastating ending. ... There should've been noticeable signs that there were major defects in our airline security. ...
The Effect of September 11 on the Airline Industry and Procedure Prior to September 11, 2001 most Americans would not have thought twice about the process of flying. ... Before September, 11 2001 the airline industry had been steadily growing even though there had been a recession in early 2001 (Ramstack 2002). The airlines had been a major employer for many Americans, and a big part in the economic status of America. Due to the traumatic events that took place on September 11, 2001 all of this has changed. ... The catasprophic events that effected every american on september 11, cr...
