The airline decided that the loss of money, which in the end was approximately $188 million, was not as important as keeping future customers. After all reservation holders had the opportunity to make changes Southwest went back to enforcing fare restriction and asking reservation sales agents to not overbook aircraft's in an effort to conserve costs and to continue generating revenue with upgrades.
Cutting costs was not an easy thing for the short haul airline to do being that they strive at keeping costs minimal even before the attacks. The Board of Directors knew that communication with their employees was detrimental in order to keep them in the know with how serious the situation was. They thought that if the employees were well informed they would be more likely to do everything in their power to make a difference. Southwest Airlines leaders told employees that by them being even more productive with company time they could save money.
Airline employees all over the country have wanted to know what they can do for their companies and many have not been given the opportunity to give in ways other than being productive while on the job. Southwest Airlines gave their employees a way to give back by forming a program called "Pledge to Luv." The program gave employees the opportunity to donate a portion of their salary by pledging hours. They were given four pay periods to chose from and could give up to 40 hours total. The program raised almost $2 million and in turn gave the employees a sense of accomplishment. The Board of Directors joined in the giving as well by donating their pay through the end of the year 2001. Leading by example is one of the airlines basic principles.
One of the many new articles written over the past months stated that "Southwest must be doing something right that other airlines have not caught on to." The only thing Southwest did was to stay true to their employees and customers; to keep both in mind when making decisions regarding the livelihood of thousands of people.
A way to look at the 9-11 tragedy is as a learning experience. ... Airline security needs to be revaluated to prevent any other major attacks such as 9-11. ... Since 9-11, it was mandated that there would be dramatic changes in airport security. ... There has been a 34% decline in airline travel since 9-11. ... It is important however to be sure that an event such as the terrorist attacks on 9-11 never happen again. ...
National airlines are scheduled airlines for the planned consumers and travelers. ... The airline industry has had to really focus on customer satisfaction since the tragedy of 9-11. ... As I stated before 9-11 has changed a lot of thoughts in regards to flying but that should not make an industry feel they cannot improve and show the support of satisfying a unit of consumers. ... There are on an average 11% of personnel on maintenance, which could be considered a weakness. ... Because of the scare of 9-11, the industry felt that their would be too many seats chasing too fewer passengers. ...
United Airlines, US Airways, and Hawaiian Airlines filed for Chapter 11 within the past year. ... (TWA), the eight largest U.S. carrier, on April 9, 2001. ... Since September 11, 2001, American has been facing an unfavorable environment. ... United Airlines United Airlines was America's number two airlines. ... When the government and employees opposed United's proposals, the firm was forced to file for Chapter 11. ...
Industry Overview The current crisis cannot be blamed solely on the events of Sept. 11, 2001. ... The economic aftershocks of the Sept. 11 attack is widespread; in addition to the airline industry, tourism, insurance and shipping are also sure to suffer substantial losses. ... Anderson, chief executive of Northwest Airlines, said he expected the industry to lose about $ 3 billion this year, after a loss of $ 9 billion in 2002. ... In the year after the first Gulf War, Eastern Airlines, Pan Am and Midway Airlines closed their doors forever. ... Today, the airlines are already at war. ...
Industry Overview The current crisis cannot be blamed solely on the events of Sept. 11, 2001. ... The economic aftershocks of the Sept. 11 attack is widespread; in addition to the airline industry, tourism, insurance and shipping are also sure to suffer substantial losses. ... Anderson, chief executive of Northwest Airlines, said he expected the industry to lose about $ 3 billion this year, after a loss of $ 9 billion in 2002. ... In the year after the first Gulf War, Eastern Airlines, Pan Am and Midway Airlines closed their doors forever. ... Today, the airlines are already at war. ...
Since September 11, 2001, the airline industry has been trying to recover from billions of dollars in loss. Months after the tragedy of the two towers many major airlines, such as U.S. ... "Airlines are not only particularly sensitive to external shocks (9-11) but also to economic growth. ... "Based on Airline Monitor forecasts: old aircraft retirements -300 units, traffic growth +9% and capacity growth +7%, the supply/demand balance indicator should follow a downward slope indicating that overcapacities are being reduced. ... Fuel efficiency is not the only problem the airlines face. ...
Flight 11 carrying 81 passengers, 9 flight attendants, and 2 pilots crashed into tower one of the world trade center. ... American Airlines established a CARE program. ... The airline industry has many suppliers. Boeing is a major supplier of airplanes to American Airlines. ... These will be installed on all of American Airline's fleet. ...
9-11-2001 The event of September 11, 2001 was a major marker in our country. ... Our airlines would have gotten an extreme wakeup call without such a devastating ending. ... There should've been noticeable signs that there were major defects in our airline security. ...
The Effect of September 11 on the Airline Industry and Procedure Prior to September 11, 2001 most Americans would not have thought twice about the process of flying. ... Before September, 11 2001 the airline industry had been steadily growing even though there had been a recession in early 2001 (Ramstack 2002). The airlines had been a major employer for many Americans, and a big part in the economic status of America. Due to the traumatic events that took place on September 11, 2001 all of this has changed. ... The catasprophic events that effected every american on september 11, cr...
