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Organisations and Behaviour


There is approximately 40-50 staff that works under him in the restaurants including the part time staff as well. The main responsibility of the manager is to look after the staff that work on his shift and he has to make sure the health and safety of them all the time. He is also responsible for the opening and closing of the store and cashing up everyday. In the interview, the manager state that it is difficult most of the time to communicate properly as it is always very busy in the restaurants, so mostly he communicate with his staff by using body and hand signals to express what he wants them to do. Although he admitted it is an unconventional methods but it works well in the restaurant's working environment. The most common communication problem is that the language barrier that he has with the oversea staff, in that area he relies on simple instructions and hand signals.
             When asked how information technology contributes to his working environment, he said that they have only one computer that keeps all the information and has everything on it where he used it to ordered supplies, stock control, and finance. The other computer systems that are used in the restaurant are the tills that are on the counters, which help the staff to order foods and drinks for the customers. .
             According to the manager, one of the most important roles he has to play is motivating the staff to do better and more efficiently. He usually has to organize and plan ahead. Example are he has to coordinate which jobs is suitable for which individuals and he also has to monitor their performances and evaluate them in order to let his staff to progress. .
             3.1.2 General Manager in travel agency in China.
             The second manager works in a travel agency in China for four years. There are 10 people who work directly under him. His main responsibility is decision making and planning/ Example are v/s which areas of sales can be further .


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