The clearer a person speaks, the more likely they will be listened to. For example not speaking clearly can become a bad habit and the person will mumble causing whoever is listening to them to not understand what they are saying, and will feel negative because they may think that the person is speaking unclearly on purpose. For example in a nursery, if a teacher is speaking unclearly to a child, the child is not going to understand what is being said to them and will feel bad because they may think that they are doing something wrong. .
The second type of verbal skills is tone. Tone is the quality of a person's voice, it is important to remember the audience that the person is speaking to because with different people the person would use different tones of voice. People use their tone of voice to show how they are feeling, it's important to read these ques because that way people can know what they are thinking in a conversation, like for example if they are tired, excited, sad, annoyed. For example in a care home if the tone of the person taking care of an older person was joking and they were talking about something important, it would send the wrong impression and the result of that would be the audience getting hurt, and feeling like they are a joke, not appreciated.
Pace is an important verbal skill because rapidly changing the pace can confuse people, and if the pace is slow then it can bore and if it is too fast then the person may not be able to understand or follow the conversation. An example in a social care setting is in a care home, for example if an old lady had someone talk to her very fast she wouldn't be able to understand and the result of that would be that she would feel bad because she could think that it was her fault. The next verbal skill is empathy, empathy is the ability to understand and share the feelings of another. It is important to show empathy in any settings because it would send the wrong impression and make people not know what the other is thinking/feeling.