Developing a Telecommuting Program.
After deciding which employees will telecommute, the organization should now develop a successful telework program. In order for the program to be successful, the technical support should be of the highest quality, and a mutual contract must be formed between employer and employee.
The technical support should be of the highest quality. One company located in Jacksonville, Florida uses encryption technology, a form of high quality support, to transmit customer data to employee's homes and to ensure customer satisfaction (Larkin, 2000). An organization does not want to lose one deal or one customer, neither can it afford to, but this is exactly what will happen if the technical support is not of a high quality. For example, Bill, a telecommuting sales representative of a company, is discussing a deal with a customer via computer and the Internet. This customer is important to the company because she has a reputation of spending lots of money on the company's products. Bill's employers provided him with the cheapest Internet service it could find. Just as Bill is about to close the deal, his Internet service disconnects him from the customer. The customer feels angry and unappreciated, and she decides to take her money and business to another company. If Bill's employer would have provided him with higher quality technical support, he would have closed the deal, the company would not have loss money, and most importantly it would not have loss its customer. The profits the company would have made from the customer could have offset the cost of the high quality technical support. This was just one instance of why high quality technical support is important, but situations can get worse. High quality technical support is a must when an organization is implementing telework.
A mutual contract must be formed between employer and employee for understanding and clarity on both parts.
Running head: TELECOMMUTING-TEAM PAPER Telecommuting Miviam Schiavone, Carrie Schoen, Brian F. ... Technology and Telecommuting V. ... He continued to help organizations to set up telecommuting programs. By the year 2000 telecommuting is considered mainstream. ... Businesses use telecommuting to retain and recruit employees. ...
Also, telecommuting reduces pollution and frees up valuable office space. ... The Internet and networking has opened the door for telecommuting. ... Telecommuting is shown to reduce turnover by an average of 20% (2). ... Telecommuting reduces traffic congestion and air pollution. ... Telecommuting has many advantages, and they outweigh the disadvantages. ...
INTRODUCTION Telecommuting or Teleworking has been the subject of numerous debates, articles, and academic papers - and in my opinion, the difference is minimal. The term "telework" tends to be used more in Europe and some other countries, while "telecommuting" is used more in the U.S. ... The telework advocates also believe that "telecommuting" has too strong a connotation about the commuting aspect, and that "telework" is a broader and more inclusive terms. ... PRESENTATION OF THE TOPIC This research paper will focus on teleworking or telecommuting and will cover all the facts the...
INTRODUCTION Telecommuting or Teleworking has been the subject of numerous debates, articles, and academic papers - and in my opinion, the difference is minimal. The term "telework" tends to be used more in Europe and some other countries, while "telecommuting" is used more in the U.S. ... The telework advocates also believe that "telecommuting" has too strong a connotation about the commuting aspect, and that "telework" is a broader and more inclusive terms. ... PRESENTATION OF THE TOPIC This research paper will focus on teleworking or telecommuting and will cover all the facts the...
(Flexible Scheduling 101, 2000) The last method involved in flexible work schedules is telecommuting. ... The basic principle of telecommuting is the idea of an individual who will conduct their work at home. ... (Telecommuting, 2001) Telecommuting offers "working moms- with a very flexible option of working at home. ... (Telecommuting, 2001) Compressed schedules, job-sharing, and telecommuting have added a lot of flexibility to the modern workplace. ... Telecommuting o...
Family Problems and the Workplace: What can be done? The family is considered the center and structure of our society. In any given year, at least 15 percent of the work force, or about one in every seven employees, are likely to be faced with personal problems that significantly affect their j...
Nothing more than little signs reading "Telecommuting Today- or "Virtual Office Day- hang from cubicle walls. ... Those employees who want to telecommute must first express how the decision will benefit the company, the department and themselves. ... Finally, once performance standards and guidelines have been created, Boeing presents two disclaimers to those moving to telecommute. ... And if the position changes significantly and it no longer makes sense to telecommute, management will have to reevaluate. ... Other benefits have pushed the telecommuting concept even further. ...
Professionals Aspire to Telecommute Job seekers commonly desire the ability to work from home at least part of the time, according to the results of an online survey by TrueCareers. Of those responding to the job board's July poll, 84% indicated a preference for telecommuting. ... When choosing among reasons for wanting to telecommute, 43% of respondents cited more flexible work hours, 24% cited more time with their families and 19% cited reduced commuting time and costs. ...
