Human resource management has a direct and indirect influence on employee motivation and satisfaction, which has an impact on job performance. It makes direct contact with employees and supervisors through orientation, training (see training section), career planning and counseling activities. At the same time it also help supervisors do a better job of motivating employees.
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Human Resource efforts to improve productivity through changes in employee relations rely on "brains and wit- not capital. Companies are tapping the ideas and enthusiasm of its employees by providing them a good quality of work force (QWL). QWL refers to having good supervision, working environment and benefits and an interesting and a challenging and rewarding job. (Carla C. Carter, 1994 pg. 25).
One of the most common methods used to improve QWL is employee involvement. Employee Involvement consists of a variety of systematic methods that empower employees to participate in decisions that affect them and their relationship with their work, job and organization. "Through Employee Involvement, Employees feel a sense of responsibility for and even ownership of decisions in which they have participated-(Gordon, pg 55, 1997).
To be successful however, Employee involvement must be more than a systematic approach; it must become part of the organization's culture by being a part of the stores' philosophy.
The implications for managers are to create an organizational culture that truly treats people as though they are experts at their jobs and empowers them to use that expertise. When management does this, a "Pygmalion effect- may result; this occurs when people live up to the high expectations others have of them. If Management further assumes that people want to contribute and seek ways to tap that contribution, better decisions, improved productivity and higher quality of work life are likely. (www.johnwiley.com).
Another method of creating an effective work environment, which ultimately leads to increased productivity and an efficient workforce, is an effective performance appraisal system.
