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7 Habits Of Highly Effective People


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             Our personal integrity helps us to "walk our talk". The strength of purpose enables us to do even those things we"d rather not, placing our value's first.
             This habit requires good time management. If the issue is not high priority, we must say "no" to reserve time for those items that are high priority. Through this habit effective management leads to effective delegation. The expectations of delegation can be altered by the maturity level of the person performing the task.
             "Think Win/Win" is the fourth of Covey's habits. This habit requires a four step process:.
             1. See the problem from the other point of view.
             2. Identify the key issues and concerns (not positions) involved.
             3. Determine what results would constitute a fully acceptable solution.
             4. Identify possible new options to achieve those results.
             This frame of mind is based on cooperation rather than competition. We must have the courage to state our convictions, but to take into consideration other's convictions.
             "Seek first to understand then to be understood" is the fifth habit. Covey suggests that we "diagnose before we prescribe in communication". That is we need to understand the situation before rushing in with our prescription of advise. Seeking to understand requires consideration, communication and listening skills. Most people do not listen with the intent to understand; they listen with the intent to reply. There are five levels of listening. We may be ignoring the other person, not listening at all. We may practice pretending by just responding by nodding our head or saying "Yeah. Uh-Huh. Right." Another level is selective listening which is hearing only certain parts of the conversation. The fourth level of listening is attentive listening that is paying attention and focusing energy on the words that are being said. Very few people ever practice the fifth level and the highest form of listening which is empathic listening. Empathic listening gets inside another person's frame of reference.


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