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Incivility


             Incivility in business has become a very well known arena for many consumers as well as employees over the last several years. A survey completed in 2002 by Public Agenda (Fig 2) shows that over three-fourths of the people asked said "It is all to common for me to see sales people acting like the customer is not even there" (qtd. in Aggravating Circumstances 16). The same figure also shows that three-fourths of the people asked have seen the customer do the same to the sales clerk; both sides are now guilty of incivility. Now when the sales clerk goes to buy something or request the services of a company it starts all over again creating a vicious circle of rude unsatisfied people. This causes the business to sell less of their product, which forces them to lower prices, and possibly go out of business. For a company that does not deal with the consumer directly there is the problem of peer-to-peer impoliteness. Eavesdropping, making public accusations, and even taking other peoples food out of the refrigerator are all forms of incivility that employees have to deal with on a day-to-day basis (Jacoby 1-2). These types of distractions can cause a drop off in work performance, and work production. In a study conducted by University of North Carolina 46% of people asked said they had contemplated changing their job due to rudeness in the work place, 12% reported that they actually did leave their jobs because of the incident. (Fig. 3) Imagine this going on in all of the business across the nation at the same time. Our entire economy would be at risk because people do not know how to be civil to each other.
             How many times have you been driving in your car when someone cut you off with out any sign of remorse, or tried to merge onto the highway and no one would let you in? With the increasing population in most areas, it is safe to say that most of us have at least seen this happen to someone while driving.


Essays Related to Incivility

1. Incivility In The Workplace

Slings and Arrows of Rudeness: Incivility in the WorkplaceDefinition of IncivilityIncivility is at the low end of the continuum of workplace abuse. Workplace incivilities are not violence or harassment or even open conflict, although it can escalate into any on e of those things. ... If a manager intervenes suitably when inappropriate behavior is displayed, he/she can be very effective in preventing incivility in the workplace. ... Clearly, incivility sends out ripples polluting organizations. ... Ensuring a safe workplace where incivility is minimized is perhaps the most important thing an or...

  • Word Count: 845
  • Approx Pages: 3

2. The Effects of Workplace Bullying

Workplace bullying does not have a specific definition, as bullying behaviours may come in many different forms, but general workplace incivility could be broadly defined as workplace bullying. ... Being subject to incivility and negative treatment will undoubtedly affect the victims' security, self-esteem, and identity, amongst other things. ...

  • Word Count: 881
  • Approx Pages: 4
  • Has Bibliography
  • Grade Level: Undergraduate

3. Belaboring Colonialism

I saw him, later on, for several days, sitting in a bit of shade looking very sick and trying to recover himself:-(44-5) This horrible account of the brutality and indifference to such actions fully exemplifies the incivility of colonialism in the novel. ...

  • Word Count: 766
  • Approx Pages: 3
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4. Sitting Bull

His introduction was somewhat expected by those attending the hearings, so it did not make much of an impact but probably had the attention of all present because they wanted to see an "engine" apologize for his incivility. ...

  • Word Count: 821
  • Approx Pages: 3
  • Grade Level: High School

5. Zero Tolerance-Policing Model

In 1996 the FBI crime Index stated that of the 25 largest United States cities, New York had the third lowest crime rate. For a city with a population of 18 million people, that is a pretty impressive statistic. This statistic was successfully achieved by introducing the "Zero Tolerance-Poli...

  • Word Count: 811
  • Approx Pages: 3
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6. Miserables

Les Misérables Les Misérables a well-written tale of love, honor, and obsession, developed from the core of 19th century France displayed several unique character types, and personalities. The story's protagonist, Jean Valjean who stole a loaf of bread and was condemned to nineteen years in p...

  • Word Count: 1103
  • Approx Pages: 4
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7. Why Do We Pursue Own Identity?

In Catfish and Mandala, written by Andrew Pham, the memoir opens, devastated by the suicide, quits his job as an aerospace engineer, sells everything he owns, buys a bicycle and embarks on a yearlong journey through Mexico. During his travels, he meets Tyle, a down-and-out Vietnam vet, who asks, ''W...

  • Word Count: 1021
  • Approx Pages: 4
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8. Alfred Hitchcock: The Master Of Psychological Suspense

Alfred Hitchcock: The Master of Psychological Suspense Alfred Hitchcock has earned the title ofMaster of Suspense? by creating films conveying on screen some of his own personal phobias. As child, Alfred Hitchcock had a run in with the police in which changed his prospective on author and, the...

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9. Is it Just, or just another wa

Is it Just, or just another way to bend the rules? Is capital punishment just? The death penalty is a controversial issue for most people. Supporter's claim that it eliminates repeat offenders, deters potential murderers and is the ultimate retribution. Opponents denounce it as murder, say that it does not cause deterrence but rather promotes violence and claim that it introduces the chance of an innocent person being executed. ...

  • Word Count: 1826
  • Approx Pages: 7
  • Grade Level: High School

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