Online business has become more prosperous in today's marketplace than it has been in the past, when computers were not as popular. With special software that eliminates the jobs of customer service personnel, along with new ad campaigns and e-alliances, Internet commerce continues to thrive. Even non-profit organizations benefit from the people who manipulate the Internet as a source of income. Some websites supply services that help people sell their own items; others base their websites on both the Internet and in the real world. "Business to Business" connections are being made between corporations and are failing repeatedly and causing many e-failures.
First of all, the definition of e-commerce is any business transacted online or transactions conducted over the Internet, either by consumers purchasing goods and services, or directly between businesses. With modern and constantly improving telecommunications infrastructures, we have been provided with the means to exchange data almost instantaneously. Electronic Commerce is about using these data flows in the most effective way possible. Whether you are a multinational car manufacturer buying components from all over the world and manufacturing them in various locations, a food producer whose market depends on seasonal trends or climatic conditions, or a taxi company with a few cabs on the road, you have to ensure that the right information is available to your staff, to your clients, and to your trading partners. .
Some computer companies have eliminated the job of customer service clerks by using a sophisticated method developed by IBM. They call this system "BELL." BELL is an interactive phone/computer based answer machine. Unlike other troubleshooting phone services, BELL answers questions specifically and diligently. Using and owning this software is expensive, but it is a huge money saver because there are fewer employees to pay.
