1. Dispositioning
One and Done Dispositioner Preliminary Results Analysis Summary: The One and Done Dispositioner data was analyzed in hopes of finding ways to reduce the number of callers. ... This allowed me to remove some 644 One and Done dispositions. ... The Major areas in need of improvement each account for 20% or more of the total volume of One and Done dispositions. ... Projecting this data, we could effectively reduce the number of One and Done dispositions by 86% overall. ... I believe the Repeat Caller Analyst team should continue to use the One and Done Dispositioner report to further track a...
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- Approx Pages: 3
- Grade Level: High School