1. What is Quality?
"WHAT IS QUALITY?" ... Feigenbaum (founder of Total Quality Control) believes quality is "what the customer says it is" - not the company. ... "Bad" Quality So what exactly is Bad Quality ? ... "Quality is the loss to society a product causes after being shipped" - Taguchi Total Quality is achieved throughout the organisation including its systems, technology, centring on people, as they are the ones who will make or break a company. ... Although Total quality can and should lead to a reduction in costs, its primary motivation should be the final customer's needs. ...
- Word Count: 879
- Approx Pages: 4
- Has Bibliography
- Grade Level: High School