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Business Ethics


These laws and codes provide assistance to companies in establishing their marketing policies. Some of the examples of such policies are as follows (http://www.bsr.org/): .
             Sears, Roebuck- the company's Code of Conduct states, " you (employee) are expected to deal fairly, honestly and responsibly with all customers, fellow associates and anyone else you come in contact with while representing Sears. With regard to customers, this duty requires you to conduct sales in a truthful and accurate manner, always maintaining the highest of ethical standards. . " .
             USAA: the company's Core Values Statement reads: "We will consistently behave in ways that are ethical, earning the respect of members and customers by being steadfast in our commitment to act in both their best interests and the interests of the Association, regardless of any business, social, economic or personal pressures to the contrary." .
             In what follows, we will focus on the topic of ethical ramifications of certain advertising practices, which are rarely covered by the companies' policies; namely on utilizing emotion-arousing ads. The American Marketing Association (AMA), for example, in its code states that one of the basic marketer's responsibilities is not to harm customers (Sirgy, 1999). It also recommends avoiding false and misleading advertising, but there is no annotation regulating advertising by appealing to customer's emotions. There are at least two explanations for that: emotion-arousing ads are commonly used and seem to work; the regulation of the utilizing this type of ads is very difficult to convey (e.g. there are no objective standards for it). .
             Emotion-arousing ads are widely used and are commonly perceived to be very effective. There is an empirical evidence indicating, that subjects better remember and more regularly recall ads awakening fear, than they do warm or with no emotional content ones (Thorson and Friestad, 1985).


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