1. Operating A Computer Help Desk
1) Describe the features that are frequently found in a help desk software package. ... Out of 5 different software packages, I found there are typically 3 main components found in Help Desk software packages. 1) Help Desk Management: Two main features include; A) Form Creator - You can design a form for almost any function of the helpdesk. ... After viewing this report on a bi-weekly or monthly basis, the help desk can be modified to provide better support to the customer in that needed area. ... Some positions that may have been reduced or replaced could be: 1) Network Administrator; Pr...
- Word Count: 1549
- Approx Pages: 6
- Has Bibliography
- Grade Level: High School