The next part that that needs to be addressed is the three ways a person can treat the uncertainty problem. First there are "passive strategies," which is reducing uncertainty through unobtrusive observations (Smith, 2001, pg. 304). Then there is "active strategies," that is using the observation of responses to manipulations of the interaction environment, but there are no direct interactions (Smith, 2001, pg. 304). And finally we have "interactive strategies," that involve direct personal contact between the person desiring information and the person giving information (Smith, 2001, pg. 305).
Now that a good understanding of the uncertainty reduction theory is established, it is time to give an artifact for an example. There is a guy named Will. He is a 20-year-old male who stands about 6"1"", weighs 190 pounds, has sandy blonde hair, green eyes, straight teeth, and wears glasses. He is a fairly good looking young man, yet he is still pretty shy and timid when it comes to approaching "strangers". He is uncomfortable starting conversations with people he does not know because he does not know what to talk about, and does not want to make a fool of himself. He rarely knows what another person's impression of him may be; yet it is important to him that people do not look down upon him or thing negatively about him. He grew up in a small town where everybody knows everybody and there was not really an issue of introducing yourself to anyone because they all knew who you were. This made things easy while he was growing up, but also put him at a deficit in life because his skills on new interactions were never tested or developed. When he went through high school he was a popular guy who everyone liked and who got along with everyone. He didn't have a set "click," nor did he look down on anyone for being themselves. He would hang around with people of extreme diversities but could also find something in common with all of them.