The issue at my place of employment is the lack of management's response to employee's requests for better workstations, including new phones and computers with terminals. Management's response is that it will take too long to get the upgrades in place. We are an outsourcing company providing cellular customers with technical support. The reasons for the requests are simple: when systems are down and when a tech advises the customer that the systems are down, this relays a sense of apprehension to the customer. They are calling in to the center expecting excellence and not getting the service that they deserve.
The position.
The position that I am taking is one for the representatives. Being a member on the call center floor, it is extremely frustrating to one and all when systems are constantly going down because it results in poorer performance for the representative and it will inadvertently impact their bonus for the week. The overall sense of anger is constantly an issue between reps and management. The promise of new equipment is always offered and never delivered. I have to take the stance of agreement that the upgrades are necessary if not critical. Upper management must realize that the clients that we offer service for will not be very apt to renew contracts with the client if offers of service cannot be delivered. Research has been done on the floor will actually only result in a total of 3 days per unit. Compared to total down time of all units exceeding over 125 hours per month for each unit. Management has been approached on this issue by both clients and employees. The need for improvement is needed immediately and will improve vendor-client relations and customer satisfaction will dramatically increase. The other point is the loss of productivity when systems do down, the reps have to trouble shoot by ear and often repeat calls are resulted because of this. New systems will also greatly reduce the amount of team lead call backs to extremely unhappy customers.
Select three different paper airplanes: a. White Printing Paper Airplane b. Black Construction Paper Airplane c. ... Throw the first plane (white printing paper airplane). ... The data shows that the biggest paper airplane (black construction paper airplane) flew the furthest compared to the other two planes. ...
All those paper people living in their paper houses burning furniture to stay warm all the things paper thin and paper frail. even the people" (Green 57). ... I believe this is a major theme in Paper Towns. ... Margo explains that her thoughts about paper girls and paper towns and how she realized she was the paper one. ... She realizes that she is actually the paper girl in a paper town because she can easily change herself just like paper changes its shape when folded or twisted. ... Paper towns and paper people are what make up this world but they are not always as frail and fake as yo...
Artists can use the power of visual image to challenge and even change popular opinions about important and universal issues. Art can be a very influential way to give strong, direct comments and criticisms on things that have happened in society and culture. By viewing, examining and researching ...
Writing a high quality scientific research paper is one of the most difficult and important aspects of science. The goal of this brief tutorial is to lay out some key concepts in the process of writing a scientific paper. ... The first thing to do is to just get something down on paper. ... Title and Abstract The Title and Abstract are probably the most important sections of the whole paper. ... Writing a good abstract is the key to getting your paper read, and accepted, by reviewers. ...
Introduction Many people believe that using colored printing paper, rather than plain white printing paper can improve learning and performance for students. Does printing text on colored paper increase reading comprehension skills compared to printing test on white paper? ... Based on previous research, I hypothesized that students who take a timed reading comprehension test on colored paper will perform better than students who take the exact same test, printed on colored paper, as well as white paper. ... However, the median score for tests printed on blue paper and white paper were the s...
The Model Code of Ethics and Professional responsibilty and Guidelines for Enforcement of a paralegal. In the next few pages that follow, I will discuss in great detail what they are and how it affects the job and or duties of today's paralegal. First and foremost let me say this: they are a few web...
This paper will explore types of telescopes, understand how they work, and will comprehend their uses and limitations. ... The three type of telescopes explored in this paper all work in very different ways, but they each achieve the same purpose. ...
Movie Review: The Paper The Paper is a fast-paced, energetic film that follows the lives of several newspaper journalists and their families during one hectic, sweltering summer day. ... The Paper chronicles the relationships of people and implores the viewer to contemplate issues of competition, trust, ethics, and loyalty. ... As more evidence is found, The Paper chronicles one newspaper's attempt to cover this story. ... Henry struggles with the decision of whether to leave The Sun for a more respected job at a larger, New York City paper. ... I give The Paper a three out of ...
Materials and Methods To begin the paper we are on now, we first were given a disease to research. ... Many people study the happenings of diseases and the information gathered in this paper is available to the use of other scientist that study diseases and viruses....
