Any organization in business cannot afford to stand still. It must improve its ability to deliver higher quality goods and services at competitive prices or it will go out of existence. This trend has resulted in emergence of World Class Organizations (WCOs), in which enterprises can compete effectively on a global basis. This does not mean the organization has to do business in an international level. However, if a Multi National Enterprise (MNE) sets up operation locally, the WCO must be able to compete effectively or if it is a supplier, it must make a competitive bid to supply the MNE with the desired goods. Simply stated, enterprises now use their competitive advantage to invade international markets, and local companies should meet the challenge.
Figure 1 illustrates as how to be more than just being a total quality or adaptive organization. It means learning how to anticipate and stay ahead at impending changes (qualities of learning organizations) and how to continuously improve to maintain a competitive advantage. .
What do organizations need to do to become WCOs?.
There are six pillars of WCOs and each represents a human relations challenge. They are depicted in Figure 2:.
Customer-based focus.
The most important characteristics of a WCO are its customer focus. All organizations are designed to meet the needs of internal and external customers. As a result, the enterprise can deliver goods and services that the customer wants and do so when needed. For this, an organization has to address important elements that support customer-based pillar of the WCO:.
1. Teaching its personnel to share the vision for customer service.
2. Re-designing its structure and jobs to serve better the customer.
3. Empower the team to generate new ideas and approaches.
4. Design compensation systems that reward and motivate its employees.
An example to illustrate this characteristic.
The Ritz-Carlton Hotel understands customers in detail.
Today, learning makes the critical difference among organizations. Learning can hardly be described as a new characteristic of organizations. Organizational learning is as old as organizations themselves. ... At the heart of learning organization stands the belief that enormous human potential lies locked, undeveloped in the organizations. ... Learning Organization, defines the learning organization as the organization " in which you cannot not learn because learning is so insinuated into the fabric of life-. ...
Today, learning makes the critical difference among organizations. Learning can hardly be described as a new characteristic of organizations. Organizational learning is as old as organizations themselves. ... At the heart of learning organization stands the belief that enormous human potential lies locked, undeveloped in the organizations. ... Learning Organization, defines the learning organization as the organization " in which you cannot not learn because learning is so insinuated into the fabric of life-. ...
Strategic planning requires organization leaders to consider the implications certain business factors will have on their organizations effectiveness, and ultimately, the organizations sustainability (Gelfand, Leslie, Keller, and de Dreu, 2012). ... These core values are at the center of the organizations operations and organizational culture. ... One Year Veteran Employee The third respondent, a one year veteran of the organization had mixed reviews about the organization. ... Conclusion Organizational effectiveness is paramount to organizational sustainability. ... To assess effectivenes...
In 2012, the organization reached totally 45 million children. The basic aim of the organization has been to supply children with survival for life in a healthy way till today. [ CITATION Sav152 l 1055 ] As for the funding of the organization, there are both recipients and partner organizations donating monthly for "Save the Children". ... This annual budget of the organization supplied by the other grant recipients and the partner organizations. ... The organization has 29 members of the Alliance Board. ... The organization is actively working in 120 countries and in the United S...
These sorts of trends mostly involve efforts by hotel organizations to improve their profitably. In this research paper, a discussion will be carried out about the current trends which are apparent in hotel organizations. ... These hotel organizations recognize that advanced technology in the form of information systems, for example, help improve the efficiency of the entire processes in the organization by improving cost control, by helping the management devise more effective and efficient marketing strategies as well as bringing about new opportunities of these organizations (Law and Jogara...
Regional Organizations Across the globe there are many regional or international organizations. ... Regional organizations are important in that they will help the member states economically by eliminating the barriers to trade and increase the flow of goods and services within the organization. ... The Organization of American States (OAS) is just one of many regional organizations. The OAS is also the oldest regional organization in the world. ... In 1910, this organization changed its name to the Pan American Union. ...
Organizational justice and proposition of politics is an important technique which rides to the victory and success of the organizations. ... The organization justice in an organization serves the employees to work for them longtime, give creative ideas and use the knowledge for the betterment of the organization; in return organization promotes their employees and creates strongand long-term relationship with the organization. Productive employees work hard in the organization to achieve the organization's goals and objectives, [CITATION Car05 l 1033]. ... PoliticalProposition of Organ...
In short, organizational behavior is the study of behavior within a business oriented organization. ... Understanding issues in an organization is one of the main tasks in organizational behavior. ... Role of Leadership in an Organization Leadership is the backbone of any organization. The success of the organization and its functioning depends heavily on the quality of the leaders in an organization. Leaders can motivate the workforce; face the challenges of organization, ensuring the effective transition that may be needed in the organization, and successfully meet organizational goals. ...
The intent of this paper is to examine the relationship and interdependencies between ethical leadership practices and organizational assessment. It addresses reasons why leaders are required to serve as important role models in influencing and advocating ethical norms of behavior within their organizations. ... Doing well by doing good involves active participation in organization activities that result in outcomes of benefit to all stakeholders. ... Organization Assessment The concept of social learning examines how leaders influence their followers using role modelling processes as a tool t...