The Importance of Organizational Behavior.
"Organizational behavior is a field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations for the purpose of applying such knowledge toward improving an organization's effectiveness." (Robbins, 2001, Page 9). The study considers organizations as socials systems, not just technical economic systems. .
Problem Description and analysis.
Organizational Behavior (OB) is a discipline of the 20th century and there are still many mangers who do not believe in its importance. They tend to highlight the significance of technical skills and underestimate the importance of interpersonal skills in managerial effectiveness. They have not come to realize the importance that an understanding of human behavior plays in determining a manager's success. They ignore the people factor in their interactions within the organization. Often, the managerial style they chose is management through intimidation. They believe that uncertainty within the organization will make the individuals within the workplace more productive. Constant fear, threats, lack of job security, and pressure are the "incentives" used to "motivate" the employees. This management style results in increased job dissatisfaction, low work motivation, tension, high turnover, rejection of values, and an overall lack of commitment to the organization.
Possible solutions.
An understanding of the importance of developing mangers" interpersonal skills is related to the success of the organization and the ability of this organization to hire and retain high-performing employees. "A recent national study of the U.S. workforce found that wages and fringe benefits are not the reason people like their jobs or stay with an employer. Far more important are the quality of the employees" job and the supportiveness of their work environments. So having managers with good interpersonal skills is likely to make the workforce more pleasant which in turn makes it easier to hire and keep qualified people"(Robin, 2001, Page 4).
