Assertiveness is communicating to others in an honest and respectful way. Assertiveness is having the skills to stand and speak up for yourself, but not in an aggressive manner. Being assertive is tied to a person having good self-esteem, listening habits, and the ability to follow directions or guidance from others. An assertive person will be confident in his or her choices and can take criticism better than others to build his or her assertive communication skills. It all starts when any child is born and taught proper behavior on how to deal with conflict, criticism, and bullying. We all can be assertive and aggressive at the same time, but being assertive is the best way to go when communicating to achieve a definite goal. .
Posture is important when projecting a confident image in communication. I try to project my assertiveness by making eye contact with whom I am speaking. I stand up straight, shoulders back, and smile rather than slouch or lean on the counter or shelving. Being fidgety can give the customer the appearance you have no confidence in what you are doing or saying and they will not trust you to solve their issue. Crossing your arms or clenching your fist can give the impression that you are nervous and not sure of your abilities to help the customer. One can show assertiveness by crossing their arms behind them to show they have authority. The best form of posture is to stand relaxed with eye contact showing the customer you are interested in what they have to say and want to help them with a solution.
I spent many years in retail management. Over many years, I learned numerous ways to deal with conflict when the company sent me for management training at Wal*Mart University. Some of the things we were taught was first to avoid any conflict with customers. Collaborating with other members of management was another strategies taught during the class. I think the most common approach I used in dealing with customers is compromising to end up with a win-win situation.
When faced with a dilemma, such as an argument with a friend, one can either hold the problem in and be passive, or they could be assertive and discuss how they are feeling. ... If one is assertive, they usually vocalize exactly how they are feeling. ... If one still has any repressed anger, they can find other ways to release it, by exercising, creating art, or even punching a pillow. ...
Unable to be assertive, he's much like a piece of luggage; just passing by. ... To give an example of Benjamin's personality, he asks her if she knows anything about art, to which she replies no, Benjamin goes on to ask what she studied in college, to which she replies art. ...
Since children are not always skilled in the art of communication, it is our listening skills that help to bridge the gap between what they are saying and what they are feeling. ... But a parent's assertiveness role does not stop there. ... One of the toughest parts about being assertive is using the proper means. ... This means finding an appropriate "assertive voice". ... There is a fine line between being aggressive and assertive. ...
In the final stanza, "once out of nature I shall never take my bodily form from any natural thing," he articulates his desire to become a work of art; to be everlasting. ... The rhyme and meter has a natural assertiveness that is dynamic and inviting, encouraging its reader to reflect and grow each time. ...
In modern society, where state-of-the-art technology is rapidly becoming popular, a hobby that bloomed in the 70's, known as video games, is taking over the adolescent world by storm. ... Therefore, the question is: Do video games bring up violent, assertive and destructive behaviours? ... In the eyes of many gamers, video games are not recipes for destruction; they are innovative, interactive works of art....
Along with being connoisseurs of their ecosystems the Kayapo are very involved with art using it to distinguish some gender roles along with rights of passage through body painting, piercing, and different hairstyles. ... Around the age of eight in a girl's life it is her role to learn the elaborate art of body painting followed by other womanly tasks needed for adulthood. ... An adult lip plug demonstrating their sexual assertiveness and oral aggressiveness was then given to the boy's replacing the small lip plug moving them into adulthood. As you can clearly see the most comm...
The two art forms are similar in the instrumental background, but the individual singing elevates the blues, which is not very common in jazz music. ... Basing the music on movements by the body and the movement of the instruments created an abstract art for dancing to the music. People feeling the movements of the music brought out the art that would lead to particular lifestyles that people were beginning to get accustomed too. ... The various styles and periods of music characterize why jazz music is an evolutionary art form. ... The visions that the artists were able to capture from th...
The art hints towards a potential carefree spirit dwelling within Aunt Jennifer. The tigers "do not fear the men beneath the tree", is very synecdotal in that it portrays the assertiveness that Aunt Jennifer must sublimate in order to uphold the expectations placed upon her. ...
