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Quality Management Tools

The goal here is to uncover requirements in a shorter amount of time. It is also a challenge to keep the group focused on the topic at hand. With that said, basic document requirements should be already put together and ready to be presented to all individuals involved.
             Facilitated sessions entail a much larger group. This could be a conference of more than five individuals at a time. This is by far the most challenging of all method, since this requires the attention and a focused meeting on the topic. However, if successful you can save a lot of time on one-on-one discussions if executed properly. Joint Application Development (JAD Sessions) are the most popular. These sessions use customer involvement and group dynamics in order to depict the users view of the business needs in order to generate a solution. Incorporating these workshops enables system requirements to be more accurate than the traditional approach. JAD combines technology and business needs in a process that is consistent, repeatable, and effective.
             Questionnaires are very informal but another useable method. They are used to gather information from stakeholders that are located from remote locations. These are also mostly used with those individuals who play minor roles in the overall requirements. The one fall back of this method is that you might not receive information in short amount of time and often requires follow-ups to insure you have received the feedback necessary. Cases are stories that describe a work process. This requires individuals to describe their everyday work process and how the solution works from a user point of view. This may be easier for users to express.
             Brainstorming helps discover requirements that were not spoken of. This is usually the starting point for any project. This requires those involved in the project to sit down and jot down any ideas that are relevant to the current project at hand.


Essays Related to Quality Management Tools

1. Software Quality Insurance

Development of quality assurance  tools  4. ... Management of the discrepancy  reporting system  8. Retention of QA records  The hierarchy of SQA unit starts with the SQA unit head at the top and his planning tasks are preparing annual activity program and budget for the SQA unit, planning of the organizations software quality management system. ... BACKGROUND  Two alternative definitions describe quality metrics as a category of SQA tools:  1. ... Metrics as a quality assurance tool has not been applied at an adequate level in the software industry. ...

  • Word Count: 1049
  • Approx Pages: 4
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2. What is Quality?

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  • Word Count: 879
  • Approx Pages: 4
  • Has Bibliography
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3. Gender, Diversity and US Public Sector Management

Practices such as quality control, teamwork and diversity were introduced into management. ... The trend continued as more research was done in the field of management and field experience provided insights on management. ... This paved the way for 21st century management. ... Total Quality Management (TQM) was heavily emphasized by managers in their work. ... The second step is the art of management of the teams. ...

  • Word Count: 2246
  • Approx Pages: 9
  • Has Bibliography
  • Grade Level: Undergraduate

4. Creativity on Total Quality Management

Total Quality Management Total Quality Management (TQM) is a theory that focuses on quality of management and the management of quality control within a company in order to gain a competitive edge. ... Furthermore, creativity could make redesigning production and management process easier throughout the Total Quality Management process. In fact, a recent study of the author's Total Quality Management model has included seven creativity tools into the TQM model and techniques summary (1996). On the other hand, since Total Quality Management focuses on both quality of management and t...

  • Word Count: 1248
  • Approx Pages: 5
  • Grade Level: Undergraduate

5. Managing Change

Over the past years, new technology and new management systems have infiltrated every organization, from Total Quality Management (TQM) to Re-Engineering to Organizational learning. ... Depending on the status of an organization's quality management, the use of team impact varies. ... A Total Quality Management system has three distinct sets of management tools... (1) The seven tools of quality (Ishikawa Diagram, control charts, Pareto diagram, scatter plots, etc... (2) The seven new management tools of quality (affinity diagram, matrix diagram, tree diagram, arrow diagram, proces...

  • Word Count: 2058
  • Approx Pages: 8
  • Has Bibliography

6. Total Quality Management

The theories of review are Total Quality Management & Leadership. ... Total quality management took root in Japan 30 years sooner than in the United States. ... Total quality management took root in Japan 30 years sooner than in the United States. ... Quality management experts, Joseph Juran and Philip Crosby, also contributed to the development of TQM theories, models, and tools. ... Total Quality Management (TQM) is mostly a set of principles or guidelines to follow in order to achieve quality as a whole throughout a corporation. ...

  • Word Count: 1612
  • Approx Pages: 6
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7. Strategic Quality and Systems Managemen

In this assignment, I look at operational management, strategic change management and quality management systems and why organisations such as ASDA should implement integrated quality management systems that can increase organizational stability and performance. I also look into the actual plan of quality management system as an example how ASDA could be a key player in human rights field or a leader in providing quality services and look at the importance of monitoring and evaluation as well as Kotter's eight steps in change management. ... Operations Management deals with the design an...

  • Word Count: 9561
  • Approx Pages: 38
  • Has Bibliography
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8. Quality Circles

There is no leader or management person amongst the group, hence the term Quality Circles. ... A structured Quality Program should provide some sort of mechanism for feedback between the Quality Team and Management. ... Unlike a directive from a boss that may take only seconds to formulate, Quality Circles use complex tools for problem solving that can be awkward. If management has no way to provide feedback to the Quality Circle then there is the potential to get away from management's strategic objectives. Furthermore, a problem that Quality Circles may have is a lack of management su...

  • Word Count: 560
  • Approx Pages: 2
  • Grade Level: High School

9. Markets and Value Chain Management

I believe that it should be targeted towards the market and in this paper I would like to present an explanation what is value chain, how came the need for it and some examples which show that it is an important tool for the market. Background First I would like to start with a brief explanation of what is supply chain management (SC). ... The most accurate definition is that "Supply chain management integrates supply and demand management within and across companies" (Council of Supply Chain Management Professionals). ... " Starbucks is strongly oriented to the client through ...

  • Word Count: 854
  • Approx Pages: 3
  • Has Bibliography
  • Grade Level: High School

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