In my workplace, this type of communication can be informal, with me quite simply chatting with team members in the tearoom. Workplace communication can also be formal with my manager instructing me on a new Eftpos procedure. But it can also involve people external to my workplace, such as customers and company reps that are visiting the store.
Organizational Communication.
Organisational communication is a little more complex. It is more often a formal type of communication between different levels of management, regarding "human communication that occurs within the context of organisations" (Crossman, 2012, p5) and there are a number of ways to view the human communication within the organisation. These include (1) downward communication, (2) upward communication, (3) horizontal communication, (4) informal communication (Crossman, 2012, p13), (5) formal communication and (6) diagonal communication (Robbins et al, 2009, p390). It is imperative to remember though, that all of these communication methods are only effective if the message is received and understood, and not distorted by noise or barriers.
Analysis .
When talking about an organisation, it is important to remember that it is made up of people and, that without these people an organisation cannot survive. Organisational communication is a multi-layered process which team members must learn to understand and use, to "create, maintain, and change the organisation" (Keyton, 2005, p15) by communicating effectively as individuals or in groups. And in order to do this it is important to know and understand what is involved in each step of the communication process. .
A good example of the communication process is the Shannon and Weaver model. Shannon and Weaver (Barker, 2010, p2) developed possibly the earliest model of communication, based on their work with telephones. The following is a representation of their model, and it was described as having an information source, a transmitter that encodes the message, a communication channel that can be distorted by noise, a receiver that decodes the message, a destination where the message is received, and feedback to the initial message.
