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A Study on Organizational Behaviour


C.R.I.P.T which represents:.
             Service.
             - We will always remember that the customer is the reason for our work.
             - We will always make every effort to go above customer expectations.
             - We will always support our colleagues, because exceptional service is a team effort.
             - We will always 'do it right, do it fast, and do it now.
             Communication.
             - We will always share information.
             - We will always encourage and accept feedback.
             - We will always listen and seek to understand the needs of others.
             - We will always facilitate open discussion.
             Respect .
             - We will always be courteous and polite.
             - We will always be open to the views of others.
             - We will always challenge ideas, not people.
             - We will always maintain confidentiality.
             - We will always respect other people's time.
             Integrity.
             - We will always deliver on our word.
             - We will always do what is ethical.
             - We will always lead by example.
             - We will always accept responsibility and hold ourselves accountable.
             Performance.
             - We will always be passionate about exceeding expectations.
             - We will always embrace creativity.
             - We will always meet deadlines.
             - We will always recognize good work.
             Teamwork.
             - We will always invite collaboration.
             - We will always value diverse values.
             - We will always support others to achieve their goals .
             Literature Review.
             Multiple researches have been conducted on Organizational Structure and Leadership styles and the ways in which they promote organizational efficiency and effectiveness. Warren Bennis the world's leading exponent of leadership theory describes leadership as "the capacity to create a compelling vision and translate it into action and sustain it ". The process of leadership occurs among people, involves the use of influence, and is used to attain goals. Hence, as the world evolves and the need for change arises, so does the role of managers in order to get things done. The behaviour of leaders can either be described as employee oriented which is concerned about effective interpersonal relations and the well-being of others or production oriented where focus is mainly on the technical aspects of the job (Michigan Studies).


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