Work flow is established based on the canned curriculum that is created on the corporate level and passed down to the individual organizations, which simplifies teacher responsibilities in the classroom.
When asked how the organizational culture was characterized, the management team member indicated that the current culture was one in which all parties worked together to create a caring, nurturing and trusted environment for families who require educational childcare. .
In regards to assessments and performance, the management staff member indicated that the organization has an intricate system for collecting performance via customer surveys. In addition, employee feedback is collected through an internal survey conducted through the corporate offices, and appropriate action is taken to resolve employee concerns. In addition, monthly staff meetings are conducted to build morale and address any immediate concerns staff members may have. .
Long Term Employee Interview Summary.
The second interview respondent was an employee that had been employed by two or more franchised schools over a twelve year time frame. The respondent indicated that from a theoretical and corporate standpoint, the organization functions at an optimal level. The core values, while excellent in theory, are infrequently practiced. The respondent went on to indicate that the organization operated on the premise of whatever was currently good to sustain the bottom line of the organization at the time was what was implemented. The respondent indicated that the organizational culture was one of "don't ask, don't tell ". If a strategy was working in the classroom, then continue with it, even if it deviated from the corporate agenda. .
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The respondent further indicated that no one had ever accurately assessed the effectiveness of the classroom techniques because the main focus has always been on maintaining staff due to the high employee turnover rate.
