Today, they use a variety of softwares to explain and market their products. These softwares are able to calculate the monetary benefits that the clients can receive upon maturity if they make an investment and most importantly, marketing their products convincingly. .
Clients may renew their policies or recommend their friends to their agents, thus it is vital for the agents to keep up with the good after sales service. This includes attending to reinstatements and updating of clients' records.
In the past, when a client wants to know details of their policies or make amendments, agents can only obtain information or make changes through the Head Office. This is time consuming, inhibiting good customer service to be provided. During the "IT 2000" plan, InsureNet1 was introduced to enable transferring and sharing of information more accessible. This not only facilitates the service to the customers, it also enables statistics to be easily complied and collated for marketing analyses.
The insurance agents may collect the payments of premiums. However with the recent advancement of technology, the collection of premiums is made possible through online services. The methods of payment for the premiums remained quite similar throughout these years. However there is an increase in the number people who are turning to technology for a more efficient payment system. As we progress into a cashless environment thus, gaining trust and faith from customers and being transparency to the public is very important.
Regardless of the time frame, insurance agents will still be customer orientated. The evolution of technology has not "replaced" the insurance agents job, instead it has facilitated the agents' competency in their job. Technology has brought about lower costs, greater efficiency, more professionalism and better customer service. Being inundated with information, consumers in fact need an "up-to-date and well educated professional intermediary" more than they do in the past to deal with the insurance products of tomorrow.