A competent manager with effective leadership and interpersonal skills can balance these issues (Wayne).
Skills can be categorized in to two different skills as cognitive skills and behavioral skills. Cognitive skills include technical skills, analytical/constructive skills and appreciative skills such as application of technical knowledge with some expertise, problem identification and the development of solutions, and evaluating complicated situations and making creative and complex judgments. Behavioral skills include: personal skills, inter personal skills, and organizational skills such as how one responds and handles various situations, securing outcomes through interpersonal relationships, and securing outcomes through organizational networks. There is growing emphasis in the literature on the importance of "soft" skills, which are now seen as complementary to "hard" skills and required for successful workplace performance. Hard skills are skills associated with technical aspects of performing a job and usually include the acquisition of knowledge. Hard skills thus are primarily cognitive in nature, and are influenced by an individual's Intelligence Quotient. .
Soft skills are skills often referred to as interpersonal, human, people, or behavioral skills, and place emphasis on personal behavior and managing relationships between people. Soft skills are primarily affective or behavioral in nature and are regarded as a blend of innate characteristics and human/personal/interpersonal skills. Hard and soft skills are now regarded by many authors as being complementary, with successful individual performance in the workplace seen to require both types of skills. It is common for commercial organizations to neglect the development of soft skills because of the difficulty in their measurement. It is difficult to demonstrate a link between soft skills and desired work outcomes.
