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Benchmarking

Benchmarking can be broken down into twelve step approach that can be modified to any particular situation.
             The 12 Steps of Benchmarking.
             1. Develop senior management commitment. Just like the first step in Total Quality Management, senior management commitment is the first and most critical step to the overall success of the benchmarking effort. Without commitment from upper management, the ease of the process will become very difficult and has a greater opportunity for failure. Benchmarking involves changing critical aspects of the organization and without commitment from senior management, change will not occur.
             2. Develop a mission statement. The second step of benchmarking is developing a mission statement by listing the top three or five objectives of your effort with agreement from your team members. .
             3. Plan. To define the focus of the benchmarking effort, planning will need to occur. Since each team member of the process will have a different agenda for entering, some may focus on standards, customer requirements, or on a general continuous process improvement. A very important key is for everyone to agree to the scope of the study. This includes defining the scope that resolves issues in the different terminology and different activities used in the same process. Next, developing a process flowchart will help lay out all the functions of the process. This will help enhance everyone's understanding of the system to be studied while at the same time it will help establish a timeline that will keep in check any attempts to draw out the process.
             4. Identify customers. This process does not usually receive the attention that it deserves. The focuses of the benchmarking effort are the customers of the internal and external processes. The customer's perceptions are critical to defining the product and coming up with the changes to processes that will improve their perception of quality while improving efficiency.


Essays Related to Benchmarking

1. Benchmarking

By benchmarking an organization can find out which companies perform a certain business process very well and has process practices that are adaptable to your own organization as well as which organization is the most compatible for you to benchmark. ... Key Concepts of Benchmarking While there were many management practices touted as cure-alls in the late 80's and early 90's, benchmarking is one of the most widely utilized and accepted. ... Upper management will consider these in their decision whether or not to adopt the recommendation of the benchmarking team. ... The Be...

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2. Benchmarking Techniques and Airport Management

The motive of benchmarking however varies from airport to airport. ... Nevertheless, benchmarking is also widely used to identify, track and overcome sub-minimal operational activities. ... Benchmarking is also being used for internal performance comparison. ... DEA has been used by significant number of airports for benchmarking their economic activities. ... Financial efficiency benchmarking is also carried out by using DEA. ...

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3. Perormance Appraisal

After determining weights of each factor, he used benchmark jobs to establish a10 point interval scale. ... This provides a weighted point score for each factor for each benchmark job. After using benchmark jobs to develop rating scales for all factors, all non-benchmark jobs are rated factor by factor. The factor points attached to the benchmark job that most closely compares with the non-benchmark job are points assigned to the non-benchmark jobs for that factor. The total points assigned for the non-benchmark job are the total points for all factors. ...

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4. Schroedinger's Cat

The first step in solving this is the Standards and Benchmark document. Standards and Benchmarks are something we should share. ... It is time for Iowa to adopt statewide Standards and Benchmarks. ... We have 2 Benchmarks to break it down. ... Standards and Benchmarks address content, expectations, and time. ...

  • Word Count: 1660
  • Approx Pages: 7
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5. Independent Business Report

(analysis of the ratio in relation to benchmarks and industry averages) E.Coaldrake's gross profit ratio of 49.2% has met the businesses internal benchmark of 30% and is above the industry average of 47%. ... (analysis of ratio in relation to benchmarks and industry average) This ratio has experienced a serious decline from 21.07% to 8.73% and is well below the internal benchmark of 20% and the industry average of 12.55%. ... Two further expenses which escaped being identified due to the benchmarks which have been set but could be investigated are postage and telephone expenses. ... (anal...

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6. Network Performance: Considering The User

The first aspect of this paper will deal with the proper performance testing and benchmarking of network infrastructure hardware devices. ... Test duration is another item for serious consideration, particularly when benchmarking a new device. ... The actual duration of the test trials must be a compromise between this aim and the duration of the benchmarking test suite. ... Recommendation: Evaluate all test plans that are used to benchmark components and devices. ... These concepts can apply to design validation and interoperability testing as well as for the benchmarking the performanc...

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7. Becoming an athletic director

We are so caught up in the benchmarks and assessments that we have forgotten about the individual child. ... There is nothing wrong with having benchmarks and curriculum goals but I think in the long run that the success of some students should not be measure by reaching a benchmark but by making that child improve and actually have a chance at getting out of the lower class and being successful. ...

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8. Berkshire Hathaway Case

Buffet has been using the S&P 500 index as a benchmark since he began running Berkshire Hathaway since 1964. ... However, some could argue that this benchmark is inappropriate. ... His comments suggest that the S&P is not an appropriate benchmark, because it is not comparing apples to apples. Therefore, it would make sense to monitor break down each asset class and benchmark each class according.  What are the differences between Class A and B Shares? ...

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9. The Light

These prolific experiences are commonly referred to as benchmarks, and can have a positive or negative impact on our perspectives towards certain people, places, or ideas. In my case, my first "benchmark", if you will, occurred when I was at the impressionable age of twelve, and was easily persuaded by different perspectives reflected by the attitudes of respectable adults that encompassed my everyday life. ... This concert truly was a "benchmark" to me in the sense that I realized what direction I wanted to veer towards in life, and that is towards the art, and literature found in music....

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