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Training For Business

 

Each employee will have a 15-20 minute sit-down with a member of the Human Resource department, his/her direct supervisor and in some cases (directors, supervisors and special instances), an SMC company director or CEO. The employee will have their current and previous job performance evaluated; along with a brief question/answer session to assess where training will be needed. Issues such as attendance and how the employee adheres to company policy will be reviewed to assess to what extent we need to train in these areas. .
             For the sales, marketing and customer service departments, we will evaluate such tangible items such as sales numbers and customer satisfaction surveys. This will be included in a general performance analysis (Dessler, 2000). The idea here is two-fold; HGK can appraise the training needs department and company-wide, as well as on the individual level. All current policies, tasks and quotas will be assessed and consistencies will be implemented into the re-training process. .
             We are looking to asses the manufacturing departments training needs from the ground up, so a basic task analysis (Dessler, 2000) will be conducted. All factory employees that utilize technical skill or machinery will have a walkthrough/review of their technical department in addition to the oral assessment. The walkthrough will include all safety issues, so we may assess which safety measures we will needed to implement into the training process, and to what extent. Tangible numbers such as factory output, time and safety will be reviewed. .
             HGK will use task analysis to determine the training needs of the individual hire as well as the department as a whole. A Task Analysis Record form (Dessler, 2000, p.255) will be used to gather information and calculate training needs. Please reference exhibit 1A for an example Task Analysis Record form that will be used for new hires at SMC. Each department will help human resources develop specific task lists for the individual department.


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