Information must be requested, offered and/ or given freely in a timely way to permit the captain to make accurate, effective decisions. It also requires an understanding of communication styles used by other members of the crew for interpretation and to determine the proper emphasis for a response. Finally, it requires an understanding and acceptance of the unique role and the leadership responsibility of each of the crew members. Therefore, the primary emphasis in CRM training is in interpersonal communications. (Jensen, 1995) Communication and Resources Robbins, (1998) referred communication to a process where information is transmitted between two or more people. (p.345, 1998) However, effective communication is essential for the safe operation of flight as operating modern aircraft is a high-stakes profession with lives invested in every flight. And messages can be transferring by speech, by the written word, by a variety of symbols and displays (e.g. instruments, CRT, maps) or by non-verbal means such as gestures and body language. There are three elements in the process of communication, namely sender, message and receiver. The communication process begins with the sender transmitting content of his/ her idea in a best possible way to enable the receiver to understand the message best. This process is called encoding. Upon receiving the encoded message, the receiver then interprets the message in a process known as decoding. This process is followed by a certain action of the receiver to reciprocate to the sender's message. (Kaye, 1994) Applying to the case study, Lloyd Steiner had demonstrated that he was lacked of communication flows with Gene Westin. In the office, Lloyd was seated at his desk and he realized that planning the jet trip was beyond his experience, and he did not ask for any assistance with Gene. As Gene was a novice corporate pilot who makes his first duty for Qual, he was assigned to assist Lloyd on a flight to Freemont.