Seagate Technology is a leading provider of technology and products allowing people to store, access, and manage information. The company is the world's largest manufacturer of disc drives, magnetic discs, and read-write heads. In addition, they are the leading developer of business intelligence software. With increasingly valuable role storage is playing in the computer industry and across the internet, Seagate continues to drive new solutions for this important market, which also includes the burgeoning opportunity for storage-centric consumer devices such as digital video recorders and internet TV. Seagate employs approximately 60,000 people worldwide and can be found around the globe. Their offices are located in Malaysia, Singapore, Northern Ireland, Thailand, and the USA. Seagate supplies their products and services to many companies in the computer and financial industry such as IBM, Compaq, Prudential Securities, and Bear Stearns. Their standards include the ISO certification, which is a registration to an internal standard for quality whose requirements are aimed at achieving customer satisfaction by preventing nonconformity at all, stages from design through servicing (seagate.com). ISO9000 certification is sought to demonstrate capability to Seagate's customers and it's mechanism for internal improvement. Seagate's website (www.seagate.com) offers customers a convenient way to purchase products and view the latest innovative products in technology. Additionally, Seagate.com offers the latest company news and quarterly reports (seagate.com). It is clear that in order for Seagate to succeed in the market place today, they must have a website. Seagate.com continues to find ways for customers to have a close look at their company profile and purchase products quickly and effectively. Like most companies, the goal for Seagate's operations management team is to create value for their customer (Russell 5).