1. Negotiating in a Position of Weakness
The negotiation involved me trying to have my defective Burberry Jacket replaced or repaired. ... The manager agreed to fix my jacket under one condition - I would have to dry-clean it first. ... I started wondering why I agreed on dry-cleaning my jacket and why I didn't insist on them fixing my jacket immediately, the way it was. ... The fact that the manager agreed to fix my jacket so easily should have been a clue to me that my initial assessment of the manager's BATNA and reservation price were wrong and so was the ZOPA. ...
- Word Count: 819
- Approx Pages: 3
- Has Bibliography
- Grade Level: High School