An incredible volume of packages are shipped each day. The average package volume is more than 3.2 million daily, weighing approximately 20.6 million pounds overall. The average call volume exceeds 500,000 calls per day with the approximate number of electronic shipments being 63 million. The distance driven per day equals more than 2.7 million miles within the United States alone (www.fedex.com/us/, 4-22-99). These statistics show the immense impact FedEx has on both the business and domestic factions of society. PACKING When packing an item for shipment via FedEx, the packer has many considerations to take into account in order to ensure that the item being shipped will arrive undamaged at the final destination. The ShipSite (www.fedex.com, 5-19-99) packer must consider the item's size and weight, using a scale and a measuring tape to obtain exact dimensions. After weighing and measuring, the packer must then select the appropriate FedEx shipping container to accommodate the item. One rule is that there must be at least four inches of packing materials around the item. When packing fragile items, such as china or glass items, it is necessary for the packer to use bubble wrap in order to safely contain it. When shipping a picture, it is necessary to use glass mask. Glass mask is a type of cellophane that holds the glass together if it is broken, which prevents damage to the picture in the event of breakage. After packing the picture in the glass mask, packing peanuts must be added, filling the box past the top and squishing down to make sure that none of the peanuts shift and allow for breakage (Picture Packing Guidelines, 9). Duane Beaver, owner of MailPlus an authorized FedEx shipping agent says, "If the parcel can be lifted above your head and dropped on a cement floor without breaking, it's packed correctly" (Beaver, 4-26-99). This generally makes people uneasy, but it could mean the difference between their parcel arriving to its destination in its original condition, or arriving in a damaged state due to negligence.