Airline Industry

            The airline industry has seen better days since the September 11th attack on the United States.
             The overall business environment of American Airlines has suffered tremendously since the.
             attacks. On September 11th, two American flights were hijacked. Flight 11 carrying 81.
             passengers, 9 flight attendants, and 2 pilots crashed into tower one of the world trade center. .
             Flight 77 carrying 58 passengers, 4 flight attendants, and 2 pilots crashed into the Pentagon. Also.
             on November 12th, an American Airlines Airbus A300 aircraft crashed into a Queens.
             neighborhood after takeoff killing a total of 260 people. That crash was due to mechanical.
             difficulties. .
             American Airlines is part of AMR Corporations which is also the parent company of TWA.
             and American Eagle. AMR's corporate vision is to be the leading airline by focusing on safety,.
             service, network, product, technology, and culture. The external business environment consists of.
             general and specific components. The economy, technology, sociocultural, and political or legal.
             aspects make up the general environment. The customers, competitors, suppliers, industry.
             regulation, and advocacy groups make up the specific environment. .
             The general environment has affected American Airlines in many ways. First the economy.
             has been in a period of a recession since the September 11th attacks. The economy is suffering.
             due to the lack of consumer spending. People have the money to buy, but they are not willing to.
             buy right now. The travel industry took a big loss since the attacks. Consumers are not willing to.
             travel by plane as much as before. The government had to step up to maintain the survival of the.
             airline industry, so Congress passed an aid package. American Airlines received about 900.
             million in cash from the government.
             American still has to keep up with their technology to survive this crisis. It's technology.
             such as airplanes, repair tools, computers, the knowledge of the mechanics, ticketers, and flight.