Process recording Comments.
Worker: Good morning Angela, how are you doing today? Wanted to see how client was feeling.
Client: I am doing fine. I feel really good today. .
Worker: That is good to hear. Tell me what has been going on with you since we talked last. .
Client: Well, everything has been going pretty good for me since your help. I am glad you help me tell my parents because their support has gotten me through the last couple of days. Things sound like they are getting better.
Worker: I am very proud of your progress. Have you been living up to the terms of your contract? Providing positive reinforcement.
Client: Yes. The only thing I have left to do is make my doctor appointment. .
Worker: You really need to make your appointment because I can't stress enough how important it is for you and your baby to get proper prenatal care. Must follow up to see why no appointment made.
Client: I know and I promise I will. .
B. Communication skills.
Confronting- I used this communication skill when I questioned Angela about not making the doctor appointment that was apart of her contract.
Exploring- This skill was used after I confronted her about not making the appointment to understand her reasons behind it and possibly help in making the appointment.
Reassuring- I used this skill after Angela told me how well she was doing to let her know to keep up her positive effort.
Clarifying- I used this skill when I asked her to repeat what she meant about the university she planned on attending.
Summarizing- I used this communication skill when Angela and I went over the terms of her contract and goals she accomplished.
Self disclosure- I used this skill when I told Angela that I felt scared and confused as well about life and huge decisions.
Information giving- I provided information and alerted to her that the agency was still available to help and offer services .