How does southwest airlines soar above it's money losing rivals? Its employees work harder and smarter, in return for job security and a share of the profits. There are numerous stories in the article outlaying the dedication of their employees. An airline mechanic for southwest loaded upo his tools and rode a snowmobile to work because all of the roads were clogged with snow. This enabled them to get an aircraft ready for service in time for the flight the next day. Another mechanic spent over hours at work because he was snowed in at the airport. Pilots chip in between flights and clean the plane along side of the stewardess's to get the plane ready faster for the next flight. Pilots have even helped ground crews load luggage in order to speed along the flight process. Southwest does not have as many pilots and crew as other airlines and their crews work more hours than other airlines. Southwest's core advantage is not that their people get paid less but rather they work more for their pay. Southwest"s pilots are paid by the route flown, not the hours in the air like other airlines. That way the pilots have a strong interest in keeping the plane on schedule. .
Although southwest has a higher proportion of union members than any other major airline, the 30 year old carrier has never had a layoff or a strike. The biggest complaint in the industry is that management does not listen to the employees but southwest claims that its management has a very close relationship to its pilots and mechanics and all the other crew members. Management personel meet with the employees and take them out to dinner occasionally just to keep in touch with them and their feelings about the company. Southwest airlines compensates their employees a little differently than the other air carriers. It contributes 15% of its pre tax income to a profit sharing plan.
Management is working hard to maintain the airline's trademark high morale and good customer service.
In 2001, the airline industry experienced the effects of September 11th. ... Total revenues for airlines fell to $115.4 billion, an 11.8 percent decrease. ... If these projections hold true and airlines can keep operating costs in line, the airline industry is destined for profits, even though they may be slight, in the upcoming future. ... Continental Airlines, Inc. ... Southwest Airlines Co. ...
Terrorism is all over the world, in every way, shape and form. ... The governments of many countries have tried to stop these cowardly acts but stopping groups that train and work in secret is much harder than fighting an identified army. ... Once on the Southwest Airlines flight, the Mississippi businessman apparently remembered he had the gun, and turned it over to a flight attendant. ... Airlines however are gaining ground in securing their planes. ... These steps may change the way we Americans move about within our country but must be taken in order to ensure our security. ...
(State Of War: The Secret History of the CIA and the Bush Administration 2) Although extremely frightened, those in the army were full of patriotism and ready to fight for the good of their country. ... Both held $2,500 first-class, one way tickets on Flight 11 to Los Angeles via Boston, which Atta had purchased online on August 29,2001. ... The five hijackers either forced their way in using knives or box-cutters, or possibly killed passengers or crew to lure the flight crew out of the locked cockpit. ... At 8:14 A.M., United Airlines Flight 175 departed Boston's Logan International Air...
Of course, there were some bumps along the way. ... Current Strategies Dell business strategies are focus on the Concentration strategy and other some Secrets Strategy such as below: In February 14, 1999 as many of you may suspect, Dell Computer Corporation casts a huge shadow across he city of Austin, Texas. ...
Current drilling technology was unable to penetrate the thick rock of southwest Texas and oilmen could only extract the surface layers of oil, unable to tap the vast resources that lay far below. ... Big Howard traveled across the country to collect his son, and they attended a boat race on the way home. ...
Using value-chain analysis to discover customers' strategic needs Here is a five-step method for discovering a customer's particular strategic needs based on a unique application of value-chain analysis.[1] Performing this analysis on important customers helps identify high-value new business oppor...