No communication could be established due to the fact no common radio channel had been established for the responding groups of emergency responders.
The communication issues in this scenario failed due to a variety of reasons. To begin, the documented plan was not as thorough as management believed. Another contributing factor was the inherent operational differences that occur between organizations operating in different sectors. Proper structure and communication hierarchy was needed in order to adequately extract the victim swiftly as well as safely. If the personnel on this scenario had proper communication devices and clear instructions, procedural errors that affected the outcome of the rescue could have been avoided.
Responding Properly When a Crisis Arises.
While most people would agree that effective communication is the key to responding properly when a crisis arises, this is often where the errors occur. Professional emergency responders advise that as much as possible, communication during a crisis should be clear, understandable and simple. If one does not know how to properly prepare and manage employees during a crisis, the wrong decisions can be made and opportunities lost. A business could suffer possible lawsuits, leaving owners with a scarred reputation that could result in decreased revenues. Developing a comprehensive and thoroughly tested plan can help to make the response to a crisis more effective. Developing a strong level of trust and commitment with employees can also help during emergencies. During times of crisis, the employee often looks to management for how to respond. Building good communication can make it easier for employees to trust management's guidance during such an event.
Build a team.
Form a team of key personnel who can help make decisions on how to respond to a crisis situation. Team members should be compassionate people with good communication and decision-making skills.