This positive behavior will brand you as an excellent communicator. "We spend so much time listening to the things people are saying that we rarely pay attention to the things they don't". The one concept I can connect to his statement is content only response. It is relevance to listening because it ignores feelings and is non-empathic. (Pg. 181, J Dan Rothwell). A good example from the text book was according to natural disaster communication expert Peter Sandman notes that "Public affairs need to acknowledge people's fear immediately in a crisis situation before presenting clear, concise information regarding what steps to take to deal with disaster". (Pg. 181, J Dan Rothwell). This shows failure to exhibit empathy will likely make fearful individuals ability to listen to critical emergency information. .
The challenges I face in listening effectively to others would be hearing what was said but not giving or putting little effort in listening to their statement (not focused/interested), having a closed mind, making judgments(prejudice/negative bias), identifying rather than empathizing. In addition am sometimes side tracked mentally like I'll be thinking of other things I need to do after the conversation. For example when I talk or have a conversation with someone I tend to think of other thinks "what time is garvey for dinner/lunch" or "will I have enough time to finish my homework and make the gym". At times, we are distracted and not giving our full attention to what is being said. The 2 concept from chapter 6 I picked were supporting response and interpreting response. Supporting response includes "expressions of care, concern, affection, and interest, especially during times of stress or upset", (Pg. 182, J Dan Rothwell). A great example was "when a person is suffering the loss of a loved one, he or she needs empathy".