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Wal-Mart

 

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             In addition to the above, Wal-Mart also offers the following:.
            
             • Dental Coverage .
            
             • Company-Paid and/or Dependent & Optional Life Insurance .
            
             • Business Travel Accident Insurance .
            
             • Long- and Short-Term Disability .
            
             • Illness Protection Plan .
             As you see, Wal-Mart offers associates much more than a job; it offers a career.
             In addition to the many jobs that Wal-Mart brings to a community, they also provide consumers with the lowest possible prices. No longer can the local mom-and-pop stores dictate the price of goods. Wal-Mart has forced smaller retailers to bring their prices down in order to compete. In his 1990 letter to Wal-Mart stockholders, CEO David Glass laid out the company's philosophy: "We approach this new exciting decade focused on only two main objectives, (1) providing the customers what they want, when they want it, all at a value, and (2) treating each other as we would hope to be treated, acknowledging our total dependency on our associate-partners to sustain our success.".
             Wal-Mart is proud to have various philosophies, called Culture Stories. First, the Sundown Rule means Wal-Mart strives to answer requests by sundown on the day it receives them. Next, the Ten-Foot Attitude promises that if a employee comes within ten feet of a customer the employee must look the customer in the eye and ask if the person would like to be helped. EveryDay Low Prices is another philosophy. Wal-Mart believes that by lowering markup, they will earn more because of increased volume, thereby bringing consumers added value for the dollar everyday. Also, customers have been known to send letters to individual associates for giving exceptional service. This is what Wal-Mart calls Exceeding Customer Expectations. Wal-Mart has stayed true to its basic values and beliefs. .
             The company has, also, set up an extensive control procedure based on a satellite communication system that links all stores with the Bentonville, Arkansas, headquarters.


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