The situation would have been considerably different if the manager had involved the employees in the decision-making process and asked their advice before the implementation of such important novelty in the business. First of all, the manager had to find out if the workers had enough experience in the field of maintenance the printers. Secondly, he had to ask if they were ready to change their working duties from changing the cartridges to maintaining the printers. Finally, the manager had to organize a meeting with employees and find out their attitude to such changes and made his final decision, basing on the workers' opinion. Consequently, the outcome would be obviously much better, and the company's reputation would not suffered. Moreover, the involvement of employees is one of the fundamental factors of becoming a successful manager. It is the best way of inspiration and encouragement the subordinates to do their best during the working process. For instance, when the employees feel that they are an important part of the team, their motivation, as well as the quality of their work generally increases. .
Furthermore, before the introduction of new service, the manager should consult with the specialists in the field of business to evaluate all the pros and cons from the change of the company's specialization. The experts would probably warn him against making rash decision, and suggest to consult with employees in order to find out whether they are sufficiently knowledgeable in the maintenance of printers. Additionally, as the owner of the company, I would try to spread confidence and faith among the subordinates and provide them with the required support in order to eliminate misunderstandings and make the work environment favorable and productive. Therefore, the combination of the professional qualities with the ability to cooperate with employees is the best approach to the successful accomplishment of even the hardest business tasks.