The purpose of this essay is to understand in depth the details of the principles of Taylor's scientific management and identify how the four principles are applicable to today's organization. A manager is someone who coordinates and oversees the work of other people to achieve the organization's goals (Robbins, Bergman, Stagg & Coulter, 2012). Jeff Bezos is the founder and Chief Executive Officer of Amazon, an electric commerce company with employees more than 88400. Amazon had started off as an online bookstore but Bezos had expanded the company into selling not only books but also apparel, electronic devices, toys and various other things. The top manager is the person who determines the direction of the organization and ensure the overall organization's goals are achieved which defines Bezos's responsibility in Amazon as he is the final determiner of Amazon's direction. .
Frederick W. Taylor had the idea that through calculating the time needed to complete each part of a task, he is able to develop 'one best way' to complete the task. The concept of the first principle is to replace 'the rule of thumb' with knowledge, creating a standardized method for each element of a task (Keir, 1918). The employees' performances especially those involved in shop-floor processes are constantly observed and tracked through monitoring technology. Every step of the way, including packaging, shelving, assembling and distributing are measured and timed to determine the fastest and most efficient way to complete a task. Workers are tagged with personal satellite navigation computers to tell them the route they should take to shelve consignment goods and measure if they have met the time targets set (Head, 2014). Also, customer service representatives are assigned to planning groups, processing calls from different categories of customer-contacts (Keblis & Chen, 2006).
Jeff Bezos is described as a manager who applies the focus of an obsessive-compulsive to please customers (Stone, 2013).