Communication is essential in any relationship. Building and managing relationships with consumers and customers has a direct bearing on marketing communications. Marketing communications helps to define an organization's relationships with customers not only by the kind of messages exchanged, but also by the choice of media and occasion to suit their customer's preferences. Marketing communication is the science and art of communicating information that the company wants to divulge to the public. The information could be related to the marketing of a product, talk about a new product, launch or community initiatives taken by the company.
Marketing communication is more than just a new idea. It is a revolutionary approach to marketing which redefines the discipline, and sets up radically new models of thinking. Now, marketing communication has changed its traditional role as a tactical activity to a new role of strategic management tool. Therefore, marketing communication is not just about making tactical decisions in terms of communications. It is about thinking and elaborating business strategies that will impact the entire business organization.
Scope and Areas of Work .
Marketing communication functions within a marketing framework. Traditionally known as the promotional element of the four Ps of marketing (Product, Place, Price and Promotion), the primary goal of marketing communication is to reach to a defined audience, and to affect its behaviour by informing, persuading, and reminding. Marketing communication acquires new customers for brands by building awareness and encouraging trial. Marketing communication also maintains a brand's current customer base by reinforcing their purchase behaviour by providing additional information about the brand's benefits. A secondary goal of marketing communication is building and reinforcing relationship with customers, prospects, retailers, and other important stakeholders.