Managing Information Organizations

             Staff Development: Hire and retain high quality employees and provide ongoing training and development for existing employees.  .
             Collection: Purchase and maintain a collection that supports the APLs mission and the research needs of its patrons, clients, and staff.
             While we strongly feel that our program budget serves all of the goals of the Anywhere Public Library, this program budget identifies the main goal or goals that each line item addresses.
             Budget Breakdown.
             Justification/Goals.
             Customers/Services.
             Supplies (including photocopies).
             9,300 .
             Customer Service.
             Phone, fax, postage.
             4,500 .
             Customer Service.
             Computer equipment/software.
             1,500 .
             Efficiency.
             TOTAL CUSTOMERS/SERVICES.
             15,300 .
             Collection.
             Subscriptions and books.
             156,000 .
             Collection/Customer Service.
             TOTAL COLLECTION.
             156,000 .
             Staffing.
             Salaries.
             127,400 .
             All Goals/Customer Service.
             Fringe benefits @ 38% of salaries.
             48,412 .
             Staff Development.
             Staff development.
             3,000 .
             Staff Development/All Goals.
             Staff travel.
             2,000 .
             Staff Development.
             TOTAL STAFFING.
             180,812 .
             TOTAL BUDGET.
             $352,112 .
             New Service Proposal.
             Traditionally, Anywhere Public Library patrons request information by coming into the reference department to ask for materials. Patrons can also ask for quick answers to simple research questions over the telephone and via email. To enhance customer service, the APL conducted a patron services survey last quarter. The results of this survey indicated that patrons would like additional ways to make requests through our library. Some suggestions included a web-based interface, reference chat, and texting capabilities. .
             To respond to patrons' needs, the APL staff has researched a number of possible ways to expand reference services in accordance with the goals of the APL's Mission and Vision statements. It is the recommendation of the APL Reference Staff that we implement the ABC Reference Portal into our existing website. This will allow patrons the option of communicating with reference staff directly through our website via a computer or smartphone.