We approach problems in terms of the people involved more than in terms of the technical aspects involved." Managers work with and through other people to achieve organisational goals and objectives. They do not attempt to carry out all tasks themselves. .
However, today we have carriers with up to eighty thousand employees. No longer does the president know the men and women on the line. It is difficult for individual employees to see exactly how their particular job contributes to the corporate goals. The lines of communication are long and the decision-making process is complex. Teamwork is the framework within which the management process can be carried out. It is a structure that enables a large company to attain the same efficiency as, or greater efficiency than, a small firm run effectively by a few employees. In the highly competitive airline business, an effective teamwork may prove to be the necessary advantage one firm has over another. .
The ability to make correct decisions in business has long been recognized as a prime attribute of successful management. Although decision-making is a part of everyone's life, it is a particularly important function of managers. Mr X asserted that decision-making is management, and that the job of managing is actually the job of making-decision. In this essay, we discuss decision-making from Mr X's interview; consider the steps involved both in preventing problems and in solving the problems that arise, consider advantages and disadvantages of group decisions.
A highly organised work group is often referred to as a team. For example, the cabin crew on an airliner need to be a highly organised team, sharing a clear common purpose high interaction and high dependence on each other for effective performance. Most work group have a manager as a designated leader. The role of this leader often entails allocating and co-ordinating work, communicating and maintaining standards, ensuring adherence to organisational practices, etc.