The development of experience marketing as a postmodern business trend in the service society.
The experience marketing is an overwhelming trend as a postmodern business in the service society. The customer will encounter the experience economy wherever they consume. To go the cinema, you will "experience" the fantasy movie; to spend the dinner in the restaurant, you will "experience" the delicious food and the impeccable environment; to go shopping, and you will experience the buying pleasure. "Wherever you look, whatever you buy, the experience industry is present". It is indeed existed.
The experience marketing as new kind of marketing has already entered into our daily life. According to OSullivan, Experience Marketing-Strategies for the New Millenium, Nowadays, the companies not only sell the goods and the service to their clients, they sell the experience as well. The consumers not only need the "tangible benefit", but also they want the "inner needs". Also the providers are no longer themselves, they become into the "infusers", "enhangcers" and "maker". Moreover, there has new 4ps for the experience marketing, they are parameters, people, peripherals and perinfocom. In the following paragraph Id like to analyze these transitions tracking by details.
From goods and service to experience.
Nowadays more and more companies are aware that they must pay more attention to the "value" they sell to their customers. They not only sell the goods, not only deliver the service, also they should stage the experience to their customers. In a word, "Goods and service are no longer enough." , especially in today's society. The major forces driving change is the changeable customer. Today's customers become more rational, more sophisticated and demanding. They are well informed. "Individual consumers know best and will act in their own interest." They buy a product not only for the good quality, not only for the service but also they want to meet or exceed their expectation.