1. The Service Ecomomy
But before just simply trying new procedures they assembled as Innovation and Development (I&D) Team, which was an innovation in itself. ... The Innovation and Development Team followed a 5-step process to select and execute the experiments in bank branches. ... Five were deemed "financial centers", a more relaxed environment and customers had access to a specialized staff and more sophisticated technology. ... After the 90-day trial period there was only a 10% failure rate for the new procedures, the team expected 30% so the experiment was successful. ... An Innovation and Development Tea...
- Word Count: 2794
- Approx Pages: 11
- Grade Level: High School