According to Sheane's study (2011), nearly three-quarters of all jobs in UK are the service industry. ... Finally, finding the nature of interactive service work from the previous study. ... For example, it is the responsibility of a nurse to conceal disgust and show patience; it is the duty of teachers to correctly guide their students by showing caring and concealing exasperation. ... Same with other customer-facing service, many studies shows that most hairdressers can not acquire high income or social status (Rose, 2007). ... Many literature is designed to help employees to satisf...

• Word Count: 2284
• Approx Pages: 9
• Has Bibliography
• Grade Level: Undergraduate