1. Fireston's Tire Recall
They more than doubled their customer support staff, closed new car production plants for three weeks to reduce the use of new tires and subsequently allocated those resources to help deliver tires to replacement centers, they developed a very large crisis-management team to speed the recall process, they purchased tire molds for Firestone competitors so that they could produce the replacement tires quicker, and they asked tire manufacturers to increase production of the replacement tires. ...
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