1. Southwest Airlines
Southwest Airlines began its service in 1971. ... Southwest has the best on-time record, best baggage handling, and fewest customer complaints in the industry and won the industry's Triple Crown award for best airline five times in a row (Stanley 1). ... Southwest's internal culture is what sets this airline apart from other companies in the industry. ... Of the motivational tactics that have been used by Southwest, the one that is most interesting is when the company acquired a small regional airline. After the acquisition, company employees personally sent cards to the employees th...
- Word Count: 1235
- Approx Pages: 5
- Has Bibliography