1. Marketing
The customer is motivated to seek a solution, which satisfies the need or deprivation, be it physical or psychological, and restores a sense of self harmony. ... As with all service providers the first point of contact with a firm must demonstrate confidence and competency, as this will influence the customer's perception of the service delivery. ... The time taken to complete a legal process can also influence a customer's perception of a firm. ... Situational factors also influence a customer's perception of risk. ...
- Word Count: 2171
- Approx Pages: 9
- Grade Level: Undergraduate