1. IBM Strategic Mission
They are Portal, CRM, ERP, Strategic Outsourcing, Strategic Planning, Business Case, Business Process/ Organizational Change, E-Work/Intranet, Case Management, E-Learning, and IT Infrastructure/Enterprise Architecture • Measure of Effectiveness To determine the underlying benefits for operational efficiency and organizational effectiveness, the 11 initiatives are evaluated against eight KPIs s which were segmented into four performance categories. 1) Information management: Promotes more effective and efficient data capture, storage, analysis and use to improve services and manage ope...
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- Grade Level: Undergraduate