This is a prime example of how when team members make an 'upward communication' request, the 'downward communication' or feedback is non-existent. ... Finally, some of the comments questioned Company X's loyalty to team members with employee numbers and work hours being cut, but expectations of customer service increasing, this often results in more abusive customers, and no support to deal with them, and team members turning to other team members for empathy as it is felt that it is a waste of time speaking to the department managers. ...

• Word Count: 2619
• Approx Pages: 10
• Has Bibliography
• Grade Level: Undergraduate