Equally, a country with an industry base progressing up the value chain and consolidating its links with the service sector will also drive change in the education and training systems with an emphasis on skill formation. ... Hard skills include functional skills like Total quality management and continous improvement while soft skills include people management skills, cultural diversity management skills etc. ... With the continuing trend towards learn organization and rationalization of work, teamwork is inevitable and consequently it demands multi skilled work forces in all work process ...

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